1. Purpose of this disclosure
Zavvion designs and implements practical AI and automation systems for service-led businesses. This disclosure explains important limits and responsibilities when using AI tools in customer-facing or operational workflows.
2. Services that may involve AI or automation
- AI receptionist and voice AI call handling;
- AI follow-up calling and automated follow-up workflows;
- lead capture, instant response and qualification;
- appointment booking and no-show reduction;
- review and reputation workflows;
- lead reactivation and missed-call recovery;
- CRM, reporting, payment, invoice and ticketing workflows.
3. AI limits
AI systems can be useful, but they are not human judgment. They may misunderstand context, produce inaccurate content, miss risk indicators, repeat bias, fail to escalate, or produce an unsuitable tone.
AI outputs should be tested, monitored and reviewed by the client. High-risk use cases need stronger controls and legal review.
4. Regulated and high-risk sectors
Extra care is needed for clinics and healthcare, legal services, financial services, insurance, employment, property, education, vulnerable-person services, children’s services and any sector involving special category data or significant decisions about people.
Unless separately agreed and lawyer-reviewed, AI workflows should not provide professional advice, make final eligibility decisions, diagnose conditions, assess credit, handle complaints requiring regulatory treatment, or replace a qualified professional.
5. Calls, recordings and transcripts
Voice AI may involve call routing, recording, transcription, summaries, SMS follow-up or CRM updates. The client must decide and document whether call recording, monitoring and transcription are lawful for its business and location.
Clients should use clear caller notices, retention limits, access controls and human escalation paths.
6. Marketing automation
Automated emails, SMS, voice messages and review requests must comply with marketing, privacy, consumer, platform and sector rules. The client is responsible for contact permissions, opt-outs, suppression lists and message approvals.
7. Human oversight
Before launch, clients should agree:
- approved scripts and prohibited statements;
- when the AI must hand over to a person;
- how complaints, emergencies and vulnerable customers are handled;
- how outputs are monitored and corrected;
- who owns day-to-day system supervision; and
- how logs, recordings and transcripts are reviewed.
8. No guarantee of results
AI and automation may improve response speed and workflow consistency, but results depend on the client’s data, team, sector, offer, processes and usage. We do not guarantee revenue, bookings, reviews or conversion improvements unless expressly agreed in writing.
9. Contact
Questions about AI use can be sent to info@zavvion.com.
Last updated: 18 May 2026.